Why I Believe in Training Every Team Member

At Studio 904, every new team member we hire whether experienced or not is required to go through our training program. It takes hours of training for a new hire to learn our technical program, our philosophy, customer service and community giving programs. Studio 904 is a team salon and learning become a good team member is an important part of their learning.
The training is expensive, grueling and time consuming but I believe this is necessary to bring unsurpassed quality to our valued clients in all aspects of the services we provide.
For years, I taught with written materials which describes our step by step cutting systems and the vocabulary which goes with our cutting procedures. I was able to teach the techniques but I was never able to teach the visual concepts, feelings and the passion which goes into our work. I had a difficult time showing that each layer of hair is almost like the fine petals of a flower or adding air in-between the layers of hair can be understood when you watch a transparent jelly fish floating in the water, expanding and collapsing its body as they bounced on top of the ocean waves.
A few weeks ago, I constructed  a training board, using my own drawings. Now I am able to use this board to teach our stylists a more fun way of learning the basic haircut forms and designs. This board is popular with our clients as well. I love to watch them go up to the board and identify their face shapes and exclaim, “Oh, I now understand what styles look good on face shape!”.